Tenant Scrutiny Panel #1 - Blog, Book, Tweet
Tenant Scrutiny - The Job
We like digging. We REALLY like digging. Digging into the Council's housing services (and there are more than a few!) that affect Swindon Borough Council (SBC) tenants. But you know what? The one thing that's better than digging? It's making those services WORK for tenants.
We've all moaned and said, "What are the Council doing that for? What a waste of money". And rightly so. That's where we come in. We are a team of five tenants who check performance and scrutinise the services.
So we're starting to write blogs, to keep you updated and give you an insight into our team. The aim is that they're going to be informative, jaw-dropping, interesting and full of facts and figures. We've never written one of these doodahs [blogs] before, so hopefully we'll be able to hold your interest and give you a chuckle at the same time.
So if you've got this far, with this rambling, then please try and stick with it; the aim is that it actually gets interesting.... and funny... and interesting... you get the drift.
In the last 5 years we have done 6 very successful Scrutiny reviews and also assisted with a few cases as the Complaints Panel, where we look at a stage 4 complaint before it goes to the Housing Ombudsman.
Now I know Scrutiny isn't as sexy as Zac Efron or the Angelina one, (think Danny De Vito meets Magnus Pike, and you're getting closer!), and that to many people, gouging your eyes out with a rusty spoon, is marginally more interesting than banging on about Scrutiny, but the thing is, the government, back in 2010, decided we were needed, and you know what? We actually are.
We're needed to keep SBC on it's toes. We're needed to make sure ALL tenants get the best service they can.
We're here to get the job done, even if it's not particularly gorgeous, Hollywood-like or even, to the normal person, interesting.
So the next time you see a bit of a geek, lurking in a corner, with a magnifying glass strapped to their head, that'll probably be us - trying to look into policies, procedures, service level agreements and complaints.
We're now on Facebook and Twitter!